Refund Policy

This Refund Policy explains how refunds work for credits purchased on Rank Networks, a product of Shout Loud Digital LLC. By buying credits you agree to this Policy. It should be read alongside our Terms of Service.

1. Credits are non-refundable

Credits are a prepaid digital balance used to run link-building campaigns. Once purchased, credits are non-refundable. We can't take credits back once they have been added to your account.

We make this policy clear up front because credits don't expire - there is no "use it or lose it" deadline. Your balance stays with your account for as long as the account is active, so you only ever need to buy what you intend to use over time.

2. Why this approach

• Credits never expire. You aren't being charged for time. You're paying for capacity that stays with you.
• Every link costs us money. Once a campaign starts producing links, those costs are committed to our network and AI infrastructure on your behalf.
• The Service is pay-as-you-go. There's no subscription you need to cancel and no recurring charge to dispute.

3. Auto top-up charges

If you have auto top-up enabled, your saved payment method is charged automatically when your balance falls below the threshold you chose. Auto top-up charges are subject to the same non-refundable policy as manual purchases. You can disable auto top-up at any time from the Credits page; once disabled, no further automatic charges will occur.

4. When we may issue a refund anyway

At our sole discretion, we may issue a partial or full refund in limited circumstances, including:

• Duplicate or accidental charge. If you were billed more than once for the same intended purchase, contact us and we'll resolve it.
• Unauthorized charge. If a purchase was made without your authorization, contact us within 30 days and we'll investigate.
• Service failure attributable to us. If credits were consumed against a campaign that we materially failed to deliver due to a fault on our side (not third-party platform changes, not your inputs, and not search-engine results), we may grant a credit reversal or refund.
• Where required by law. Some jurisdictions grant statutory refund rights that override this Policy. Those rights are not affected by anything in this Policy.

5. What is not refundable

To be clear, the following do not qualify for a refund:

• Credits you decided you no longer need.
• Campaigns that have already produced links, even if results didn't meet your expectations.
• Search-engine ranking outcomes - we never guarantee a specific ranking, traffic, or revenue result. See Section 8 of our Terms of Service.
• Credits consumed before you contacted us about an issue.
• Credits granted as part of a promotional offer, free trial, or referral reward.

6. How to request a refund

If you believe your situation falls under Section 4, email support@ranknetworks.com from the email on your account within 30 days of the charge, and include:

• The receipt number (visible on the Credits page).
• The date and amount of the charge.
• A short description of the issue and any supporting screenshots.

We aim to respond within 3 business days. Approved refunds are returned to the original payment method and typically arrive within 5-10 business days, depending on your bank.

7. Chargebacks

Please contact us before filing a chargeback with your bank - we can almost always resolve billing issues faster directly. Filing a chargeback for credits that were delivered as described may result in account suspension and loss of any remaining balance, and we may dispute the chargeback with evidence of fulfillment.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced inside the Service or by email. The "Last updated" date at the top reflects the current version. Changes apply to purchases made after the change takes effect.

9. Contact

Refund questions? Email support@ranknetworks.com.